Support, billing, privacy, press, partnerships — every email is read by a real human, and we aim to reply within one business day.
Phone lines open Mon–Fri, 9am–6pm UK time · Calls charged at your provider's standard rate
Speak to a real person Mon–Fri, 9am–6pm UK time. Calls charged at your provider's standard rate.
0330 880 6071Issues with your account, missing credits, login trouble, or anything else.
support@tilochat.comQuestions about charges or refunds. See our Refund Policy for the full details.
billing@tilochat.comData requests, deletion requests, or any questions about how we handle your information.
privacy@tilochat.comMedia enquiries, interview requests and partnership opportunities.
hello@tilochat.com
Phone: 0330 880 6071 (Mon–Fri, 9am–6pm UK time)
Mailing address: Tilo · 71-75 Shelton Street · Covent Garden · London · WC2H 9JQ · United Kingdom
For the fastest response, please email or call rather than write — we don't always check post quickly.